What have we done?
Some of the clients we have helped
Client 1Client was cold called by phone from a Home Improvements company offering her a new Front Door. However when the company visited the client they convinced her to have an Alarm System installed with the front door supplied free of charge. Client agreed only due to the company advising that the alarm system would be linked to the Emergency Services which was very beneficial as client is 75 year old living on her own. However upon the installation of Alarm system by the company she discovered there was no link to the Emergency Services. Client was unhappy that she had been mis-sold the System. She cancelled her cheque for £2100 paid as a deposit. Client has called the company requesting the return of £100 (an initial deposit) and the removal of Alarm System but the company had ignored her request.
Client asked Havering Citizens Advice Bureau to send a letter to company requesting return of £100 deposit and removal of Alarm System. The Client also instructed LLoyds Bank to stop any direct debit.
Numerous letters were sent from Havering Citizens Advice Bureau on behalf of the client. Finally the client was very pleased to receive her £100 cheque.
Client 2
Cient is 86 and resides on her own in owner occupied property. Client was put forward into Havering Citizens Advice Bureau, Over 65's Project. A Benefit Check was carried out and it was established that client was not entitled to any means tested benefits. The Client has a medical conditions and she stated that she is unable to walk, has a heart condition and has difficulties in breathing. Client has an aneurism in her brain. Due to this she is unable to perform day to day tasks and is housebound. Client was visited by one of our advisors, who helped her fill in an Attendance Allowance form. The client contacted Havering Citizens Advice Bureau with a response from the department for work and pensions stating that she had been awarded the higher rate of Attendance Allowance. The Client was very happy.
Client 3
The Clients only income were benefits. The client fell into payment arrears. The client came to Havering Citizens Advice Bureau to seek help and advice. Havering Citizens Advice Bureau applied for a grant from her Electric & Gas Supplier. The supplier considered the client for the grant. The outcome was positive. The client received a grant and was able to clear her arrears with her supplier.